Information within the Thorlux website is Copyright © 1999-2017 Thorlux Lighting and certain products are protected by international patents or design copyright. Technical information is subject to change and you should regularly check to ensure that you have the most up to date version.

Definitions

Personal information is information such as your name, e-mail address or postal address which can be used to uniquely identify you. This information is gathered when you register to the website or when you fill in the contact form.

Anonymous information is information about how you use the Thorlux website, the time of day the site was visited and other non-personal information. Anonymous information is not tied to any visitor but helps us know what our users do - such as which pages are the most popular.

Collecting and Using Personal Information

You can visit the Thorlux website without telling us who you are or revealing any personal information about yourself to us. It is only when you request specific information or fill in the contact form that you wil be asked to provide Thorlux with personal information.

When you request information you need to complete certain fields. For example, we ask for your name, address and e-mail address.

Thorlux uses this information in several ways

  • To mail printed catalogues only if requested
  • To enable our own representatives to contact you when required
  • To e-mail confirmation of the user name and password
  • Thorlux may occasionally forward this information to other F.W. Thorpe Plc Group companies when it would be a benefit to yourselves. For example if you request information on lighting products that Thorlux Lighting do not manufacture but for instance Compact Lighting (both are members of the F.W. Thorpe Plc Group) do.
Collecting and Using Anonymous Information

Thorlux collects anonymous information, such as which pages have been visited, what sort of browser has been used and the length of time that visitors stay on the Thorlux website. This is in no way connected to any personal information you supply.

Thorlux uses this information to continually review the website and maintain the high standard of service that you expect.

Cookie Policy

What are Cookies?

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

How does Thorlux use Cookies?

Thorlux uses cookies to help identify if users are already registered and/or logged in to the website, by ticking the "Remember me" box on the login page you are authorizing Thorlux to place a cookie on to your device. Thorlux also collects information using Google Analytics in order to continue to improve its web services. Thorlux doesn't sell the information collected by cookies, nor does it disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

Identify the Thorlux Cookies
Cookie Name Cookie Function
tlx_id Stores your userid for the Thorlux website so you can be logged back in the next time you visit the site. Expires: Only when cleared by user.
tlx_cp Remembers that you have accepted the Thorlux cookie policy by clicking accept on the cookie notification. Expires: Only when cleared by user.
tlx_feedback Remembers that you have hidden the feedback request tab. Expires: Only when cleared by user.
SESSIONID Stores your userid for the Thorlux website during your current session. Expires: When you leave the Thorlux website.
__utma, __utmb, __utmc, __utmv, __utmx, __utmz Set by Google Analytics which Thorlux uses to monitor website usage data in order to improve web services. View the Google Analytics Cookie Policy.

Contact Us

If you have any questions regarding the privacy policy or you wish to be removed from the user database please send an e-mail using the address at the bottom of the page or write to Thorlux at:

  • Thorlux Lighting
  • Merse Road
  • North Moons Moat
  • Redditch
  • Worcestershire
  • B98 9HH
  • United Kingdom