Where could a career at Thorlux take you?

Thorlux employs approximately 400 people in its modern manufacturing facility in the Moons Moat area of Redditch, Worcestershire. We have excellent facilities including robotic wiring machine, fully automated punch and bend sheet metal line and in house powder coating. We have a long history and we genuinely care about our employees.

Sales Correspondent

As a Sales Correspondent you will be responsible for providing the link between the customer and the company for prices, product information, availability, despatch information and taking of orders.

The role will cover a range of tasks including:

  • Answering telephone call, emails and faxes from customers requiring assistance.

  • Providing the customer with quotations for the company’s products

  • Maintaining project and customer records on the CRM system

  • Processing orders placed and progress if requested to do so

  • Dealing with customer returns and goods returns agreements

The ideal candidate will be an outgoing, enthusiastic team player who is comfortable working in a fast paced environment with strong administration, telephone and customer service skills.

Technical Services Engineer

A brand new position has arisen for an experienced Technical Services Engineer who will be responsible for the overall co-ordination of all administrative functions. You will also offer Technical Electrical fault find and diagnostics for this extremely busy and friendly Engineering department.

Reporting to the Technical Service Manager, as Technical Services Engineer you will be responsible for liaising with the Laboratory, Design and Drawing Offices and will include involvement in the design and redesign of products. You will also be required to maintain the Technical Helpline and be a key part of the internal technical service operation. You will also have an Electrical/Electronic Engineering background (other electrical discipline’s may also be considered for example electrical installation).

Typical duties will include:

  • Deal with product complaints and site rectification work, which may include occasional site visits.

  • Ensure the operation of goods return procedures.

  • Production of circuit diagrams, instruction leaflets and control of control gear spares lists.

  • Provide Electrical Technical Support.

  • Provide internal support for key accounts and distributors.

  • Effectively liaise with other departments within the organisation.

If you have the ability to provide electrical technical support, exceptional customer service and thrive in a team environment with an energetic and strong desire to succeed then please apply.

In return for the above, a competitive package is on offer. Additionally, this post will provide a real opportunity to join an extremely professional, global manufacturing facility who are in the heart of Worcestershire.

How to Apply

If you are interested in any of the above positions you have three options:

  1. Contact Julie Laman (Group Personnel Manager) on +44 (0)1527 583200 for an application form
  2. Complete the Microsoft Word version of the application form on your computer and return by e-mail to julie.laman@thorlux.co.uk
  3. Print off and fill out the PDF version using a blue or black pen and return by post to the below address

Julie Laman (Group Personnel Manager)
Thorlux Lighting
Merse Road
North Moons Moat
Redditch
Worcestershire
B98 9HH
United Kingdom

You may include a CV if you wish but only submissions including the F.W. Thorpe Plc application form can be accepted.

(Need help? Please view the instructions for completing in Word Version)